Privacy policy

• Free check-up: your Instagram or Facebook handle, your WhatsApp number and the plan you picked.
• Booking a chat: your name, business name and WhatsApp number, plus your email for a video call, or the place for a meeting in person.
• Signing up: the phone number or email you log in with, your name, your business details, your answers to our brand survey and your brand kit files.
• Using the app: the photos and videos you upload, with their notes and topics; the posts we make for you; and your approvals and change requests.
• Paying: Stripe handles your card. We receive your billing status, the email you paid with and your card’s brand and last four digits, never the full card number.
• Talking to us: what you send us on WhatsApp or by email.
• Visiting our website: basic details about your device and browser, the pages you visit, and cookies (see “Cookies and analytics” below).

• To make, approve and schedule your posts, reels and stories, and to run your account.
• To arrange the chats you book, and to follow up on check-up requests.
• To send you service messages, such as new posts to approve, reminders, payment notices and replies to your requests.
• To bill you and keep our accounts.
• To keep our website and app secure, and to stop spam and misuse.
• To improve our service.

We only send you marketing messages if you’ve agreed to them. We only show your posts in our own portfolio if you ticked that box in the brand survey. You can change your mind about either at any time.

You upload them so we can make your posts. Only you and our team can see them.

We delete each upload 90 days after you send it, together with the working copies we make from it. The finished posts we make for you are kept with your account.

Your logo and brand kit files, including the brand kit we make for you, are kept while you’re a client, so we can keep using them in your posts.

If your photos or videos show other people, please make sure they’re happy to appear in your posts.

We don’t sell personal data. We only share it:

• with the service providers we use to run Feedmint: hosting and storage, email, payments, calendar and video calls, protection against spam and bots, website analytics, and the software we use to make and deliver your content. They may only use it to provide their services to us;
• with Instagram, Facebook and any other channel in your plan, when we schedule and publish posts on your accounts;
• with our professional advisers, or when the law requires it.

Our main database and file storage are in Singapore. Some of our service providers handle data in other countries. When they do, we make sure your data is protected to a standard comparable to the PDPA, as the PDPA requires.

• Uploads: 90 days after you send them.
• Your brand kit: while you’re a client. You can ask us to delete it at any time.
• Finished posts and your account details: while you’re a client, and after that for as long as we need them for the purposes in this policy. You can ask us to delete them at any time.
• Billing records: as long as Singapore law requires, currently five years.
• Check-up requests and booked chats: until we no longer need them to follow up with you.

You can ask us to:

• tell you what personal data we hold about you, and how we’ve used it in the past year;
• correct anything that’s wrong;
• stop using your data for something you agreed to, such as marketing or our portfolio;
• delete your account and content.

Email our Data Protection Officer at hello@feedmint.sg. We’ll reply within 30 days. If you withdraw consent we need to run the service, we’ll explain what that means for your plan before we act on it.

We use secure connections, keep data with established cloud providers, and limit access to the people who need it to serve you. You log in with a one-time code or your own password. Our login provider stores passwords in a protected form, so we never see yours.

No system is completely secure. If a data breach affects you, we’ll tell you, and the Personal Data Protection Commission, as the PDPA requires.

Our website remembers your language in a cookie, and the app keeps you logged in on your device.

We use Google Analytics to count visits and see which pages help. It sets cookies and sends details of your visit to Google.

You can block or delete cookies in your browser settings. The website still works without them.

Feedmint is a service for businesses. It isn’t meant for children, and we don’t knowingly collect their personal data.

If we change this policy, we’ll update this page and the date at the top. If a change affects how we use clients’ data, we’ll email clients before it takes effect.

Cyrio Tech Pte Ltd (UEN 202553097W), Singapore.

Data Protection Officer: hello@feedmint.sg